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Returns and Exchanges
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept an exchange of any full priced or sale item subject to the following conditions:
– the item must be returned within 14 days of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
– items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Refunds are only allowed if items are faulty.
For change of mind, we offer an exchange credit note.
Exchanging Your Item
Received your order and excitedly opened the package only to discover…
No need to panic, if you aren’t completely happy with your order, it may be exchanged for another item of equal value or a Palm Collective Credit Voucher, within 14 days of the purchase date on the invoice. Simply follow the steps below and we’ll have you smiling in no time.
To exchange an item, please email firstname.lastname@example.org.
5/ 796 Pacific Pde
Currumbin Q 4223
Do I have to Pay for Return Shipping?
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
What if my Item is Faulty?
We’re so sorry if an item you received is not in perfect condition. Please email our customer service team at email@example.com and attach a photo of the fault. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back.
Shipping Within Australia
If you are located within Australia, we ship using Australia Post, with full tracking available. Packages are posted within 3 days, and take between 1-3 days for QLD, NSW and VIC customers, and 3-5 days for customers in W.A, N.T and S.A.
For international customers, we use Australia Post Pack and Track operated by EMS. You will receive a tracking number when your goods are dispatched, in which you can use to track your parcel. Shipping usually takes between 3-10 days depending on your country.
You are responsible for any additional customs taxes/ fees that may occur when your order enters an international country. Each country has different laws regarding custom and custom taxes.
If you have any questions regarding the shipping of your item, please contact us at firstname.lastname@example.org.