Returns and Exchanges
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept an exchange of any full priced or sale item subject to the following conditions:
– the item must be returned within 14 days of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
– items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Refunds are only allowed if items are faulty.
For change of mind, we offer an exchange credit note.
Download and print out the below form and return your item to the address on the form below.
Exchanging Your Item
Received your order and excitedly opened the package only to discover…
- Your item is the incorrect size
- It doesn’t quite suit you
- It’s not exactly what you thought it was, or
- You’ve simply changed your mind?
No need to panic, if you aren’t completely happy with your order, it may be exchanged for another item of equal value or a Palm Collective Credit Voucher, within 14 days of the purchase date on the invoice. Simply follow the steps below and we’ll have you smiling in no time.
To exchange an item, please download and print out the form below, and return your item with the form to the address printed at the bottom of the form.
Do I have to Pay for Return Shipping?
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
What if my Item is Faulty?
We’re so sorry if an item you received is not in perfect condition. Please email our customer service team at firstname.lastname@example.org and attach a photo of the fault. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back.
Shipping Within Australia
If you are located within Australia, we ship using Australia Post, with full tracking available. Packages are posted within 3 days, and take between 1-3 days for QLD, NSW and VIC customers, and 3-5 days for customers in W.A, N.T and S.A.
For international customers, we use Australia Post Pack and Track operated by EMS. You will receive a tracking number when your goods are dispatched, in which you can use to track your parcel. Shipping usually takes between 3-10 days depending on your country.
You are responsible for any additional customs taxes/ fees that may occur when your order enters an international country. Each country has different laws regarding custom and custom taxes.
If you have any questions regarding the shipping of your item, please contact us at email@example.com.
Quickview Linen, New Arrivals, Playsuits, Rompers
The Riad linen jumpsuit features a relaxed easy fit with a loose fit through the body, with a fabric tie belt so that you can cinch in the waist if desired. Made from our exclusive leopard print on soft durable linen, The pant features a straight leg that can be rolled up to give a cropped look. The bodice features safari style pockets and shell buttons down the centre front. Style with raffia slides or ankle boots for Sunday brunch, or dress up with hoop earrings, heels and a clutch for a night- time look. Exclusively by Palm Collective.
100% Sustainable Linen
Exclusive leopard print
Body Length (from shoulder to crotch) 76cm
Total Length ( from shoulder to hem) 140cm
Quickview Dresses, Print
The Jolie dress is made from a soft rayon voille fabric in our exclusive ‘Praslin’ print. It features a drop waist elastic waistband and a tiered skirt with billowy sleeves in a 3/4 length. The dress features a relaxed fit that is super flattering and flirty. Exclusively by Palm Collective.
100% Rayon voille
Model wears a size small
Quickview Le Paradis, New Arrivals, Print, Sets, Tops, WildFlower
The Dalia Blouse features our exclusive ‘Wild flower’ print in a soft rayon voille. The blouse features long sleeves in a lightweight fabrication, with a soft frill at the shoulder. The neckline features a tie-front, and Chinese collar. A relaxed fit, this top can be worn tucked in or left out. Style it with our matching ‘Folk’ skirt as shown in the image. Exclusively by Palm Collective.
100% Rayon voille
Model wears a size extra small
Quickview Dresses, Linen, New Arrivals, White Love
The Love-nest dress is a beautiful linen maxi dress style perfect for the races or special occasion. It features a tie-front bodice, adjustable shoulder straps, and a A-line maxi skirt with two splits at the front. Mega flattering, the dress features a medium weight high-quality sustainable linen in white. This dress is lined. Exclusively by Palm Collective.
Not transparent with Invisible Zip at back
Regular fit | True to size
Model wears a size Extra-Small
Quickview Linen, New Arrivals, Tops, White Love
Made from a medium weight sustainable linen, the Celine blouse in white features puff cap sleeves that can be worn on or off the shoulder. The bodice features a sweetheart mock wrap over, with elastic shirring panel at the back for an easy fit on a variety of body shapes and bust sizes. Style it with our matching Sienna mini skirt, or pair it our Caiman linen pant, or a denim mini. Exclusively by Palm Collective.
Model wears a size extra small