Returns and Exchanges
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept an exchange of any full priced or sale item subject to the following conditions:
– the item must be returned within 14 days of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
– items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Refunds are only allowed if items are faulty.
For change of mind, we offer an exchange credit note.
Download and print out the below form and return your item to the address on the form below.
Exchanging Your Item
Received your order and excitedly opened the package only to discover…
- Your item is the incorrect size
- It doesn’t quite suit you
- It’s not exactly what you thought it was, or
- You’ve simply changed your mind?
No need to panic, if you aren’t completely happy with your order, it may be exchanged for another item of equal value or a Palm Collective Credit Voucher, within 14 days of the purchase date on the invoice. Simply follow the steps below and we’ll have you smiling in no time.
To exchange an item, please download and print out the form below, and return your item with the form to the address printed at the bottom of the form.
Do I have to Pay for Return Shipping?
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
What if my Item is Faulty?
We’re so sorry if an item you received is not in perfect condition. Please email our customer service team at firstname.lastname@example.org and attach a photo of the fault. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back.
Shipping Within Australia
If you are located within Australia, we ship using Australia Post, with full tracking available. Packages are posted within 3 days, and take between 1-7 days for QLD, NSW and VIC customers, and 3-10 days for customers in W.A, N.T and S.A.
For international customers, we use DHL. You will receive a tracking number when your goods are dispatched, in which you can use to track your parcel. Shipping usually takes between 3-10 days depending on your country.
You are responsible for any additional customs taxes/ fees that may occur when your order enters an international country. Each country has different laws regarding custom and custom taxes.
If you have any questions regarding the shipping of your item, please contact us at email@example.com.
Quickview New Arrivals, Playsuits, White Love
Quickview Linen, New Arrivals, Playsuits, Rompers
The playful ruby long jumpsuit features a relaxed easy fit with a deep v neckline, tie front bodice, and elastic back for easy relaxed fit. The pant features a cullotte fit with 3/4 length. Made from lightweight linen giving it a relaxed modern feel.
Side Zip and Elastic at Back for Adjustable Fit
Model wears a Size Small
Quickview Dresses, Linen, New Arrivals
The Monte dress features a 7/8 length shift style dress in linen featuring a soft puff sleeve and a soft a-line silhouette with a gathered flounce and a split at the front on the right side. The dress features elastic shirring at the back bodice for a beautiful fit around the bust for all sizes. Perfectly styled with layered gold fine jewelry and rattan open-toe mules. New seagreen ice blue colour. Exclusively by Palm Collective.
Sustainable Linen- Pale Ice- Blue seagreen colour
Side Invisible Zip
Back Elastic at Bodice
Puff sleeves with elastic
Split at front
Regular fit | True to size
Model wears a size extra small
Dress length 124cm
Quickview Dresses, Lace, New Arrivals
Quickview Dresses, New Arrivals
Quickview Linen, New Arrivals, Tops