Returns and Shipping

Returns and Exchanges

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept an exchange of any full priced or sale item subject to the following conditions:

– the item must be returned within 14 days of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;

– items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

Refunds are only allowed if items are faulty.

For change of mind,  we offer an exchange credit note.

Download and print out the below form and return your item to the address on the form below.

Palm Collective Returns Form

 

Exchanging Your Item

Received your order and excitedly opened the package only to discover…

  • Your item is the incorrect size
  • It doesn’t quite suit you
  • It’s not exactly what you thought it was, or
  • You’ve simply changed your mind?

No need to panic, if you aren’t completely happy with your order, it may be exchanged for another item of equal value or a Palm Collective Credit Voucher, within 14 days of the purchase date on the invoice. Simply follow the steps below and we’ll have you smiling in no time.

To exchange an item, please download and print out the form below, and return your item with the form to the address printed at the bottom of the form.

Palm Collective Returns Form

 

Do I have to Pay for Return Shipping?

Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

 

What if my Item is Faulty?

We’re so sorry if an item you received is not in perfect condition. Please email our customer service team at info@palmcollective.com.au  and attach a photo of the fault. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back.

 

Shipping Within Australia

If you are located within Australia, we ship using Australia Post, with full tracking available. Packages are posted within 3 days, and take between 1-3 days for QLD, NSW and VIC customers,  and 3-5 days for customers in W.A, N.T and S.A.

 

International Shipping

For international customers, we use Australia Post Pack and Track operated by EMS.  You will receive a tracking number when your goods are dispatched, in which you can use to track your parcel.  Shipping usually takes between 3-10 days depending on your country.

You are responsible for any additional customs taxes/ fees that may occur when your order enters an international country. Each country has different laws regarding custom and custom taxes.

If you have any questions regarding the shipping of your item, please contact us at info@palmcollective.com.au.

Style Inspiration...

Whats New...

  • Palm Collective Otis Linen Sustainable Jumpsuit Long Pale Pink
    Palm Collective Otis Linen Sustainable Jumpsuit Long Pale Pink
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    Otis Linen Jumpsuit

    , ,

    The Otis linen jumpsuit features a relaxed easy fit with a loose fit through the body, with an adjustable tie front bodice.  The tie front bodice gives an easy fit for different bust sizes, whilst still maintaining a loose fit through the hip. The pant features a wide leg in a full length, giving the jumpsuit a relaxed modern feel.  Featuring elastic shirring sleeves and a balloon sleeve on the shoulder. Style with ankle boots a Sunday stroll, or dress up with pearl earrings, heels and a clutch for a night- time look. Produced ethically and exclusively by Palm Collective.

    100% Sustainable Linen- Pale Pink Colour
    True to Size
    Length (from underarm to hem) 126 cm
    Suitable for long and short torso lengths

    $ 149.00
  • Palm Collective Yaris Linen Sustainable Playsuit Pale Pink
    Palm Collective Yaris Linen Sustainable Playsuit Pale Pink
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    Yaris Linen Playsuit

    , ,

    The Yaris playsuit is a loose fit relaxed linen playsuit featuring buttons down the front, and a flounce detail on the legs. The playsuit features long sleeves with shirring elastic cuff at the wrist. The perfect trans-seasonal pieces that can we dressed up with heels, or worn with flat knee-high boots. Sustainable Linen ethically made by Palm Collective.

    100% Sustainable Linen- Pale Pink
    True to Size- relaxed fit

    $ 139.00
  • Palm Collective Margot Linen Dress Tie Front Long Sleeve Pale Pink
    Palm Collective Margot Linen Dress Tie Front Long Sleeve Pale Pink
    Quickview

    Margot Linen Dress

    ,

    The Margot linen dress features a tie front detail through the bodice, with adjustable tie to suit different bust sizes. The sleeves feature a balloon silhouette at the shoulder, tapering in at the elbow and wrist with elastic shirring long sleeves. The skirt features a flounce silhouette, providing a flirty and feminine hemline. The dress is made from sustainable linen in a pale pink colour, and is lined through the bodice.  Exclusively by Palm Collective.

    100% Sustainable Linen
    Pale Pink Colour
    Invisible zip at centre back
    True to size, adjustable tie front
    Model wears a size small

     

    $ 149.00
  • Palm Collective Juliet Linen Dress White
    Palm Collective Juliet Linen Dress White
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    Juliet Linen Dress

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    The Juliet dress features a gorgeous shift shape silhouette with a gathered flounce, and 3/4 length sleeves. The Dress comes with a linen belt with brass buckle, which can be worn to cinch the dress in at the waist. The dress features sustainable linen in a off white colour, and is lined through the skirt part of the dress.  Exclusively by Palm Collective.

    100% Sustainable Linen
    Invisible zip at centre back
    Relaxed fit that can be cinched in at waist with detachable belt
    Linen through skirt section
    Model wears a size small

     

    $ 149.00
  • Quickview

    Medina Dress

    , ,

    The Medina dress features a beautiful sustainable linen leopard print in a fitted shift dress style. The dress features an adjustable waist belt with ivory buckle, adjustable spaghetti shoulder straps, and a small split at the front. Exclusively by Palm Collective.

    100% Linen
    Invisible Zip at back
    Regular fit | True to size
    Model wears a size Extra-Small

     

    $ 99.00
  • Quickview

    Mansour Dress

    , ,

    The Mansour dress features our custom leopard print in muted tones printed on sustainable linen. The dress features a relaxed silhouette with collar and shell buttons down the front, side pockets, and short sleeves.  The perfect- ‘At Home’ lounge dress. Exclusively by Palm Collective.

    100% Linen
    Relaxed fit
    Model wears a size small

     

    $ 129.00
  • Sold out
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    Biscotti Skirt

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    The Biscotti skirt  features a beautiful tiered skirt  in a soft cotton dobby featuring lace detail on the hem, and an elastic waistband. This soft ra-ra skirt that can be worn high waisted, or on the lower hip.  Style it with the Isabella blouse as shown in picture.  Exclusively by Palm Collective.

    100% Cotton
    Elastic waist
    Model wears a size small

    $ 99.00
  • Quickview

    Isabella Blouse

    , ,

    Made from a light weight white dobby cotton, the Isabella blouse is our statement fav pick this season! The blouse features a beautiful lace insert through the bodice, sleeve and cuff.   A flattering style that is longer length that can be tucked in our worn out.  Style it with a pair of denim jeans, or wear it with our ‘Biscotti’ matching skirt to create a set that looks like a dress.  Exclusively by Palm Collective.

    100% Cotton
    Model wears a size extra small
    Buttons down front

     

    $ 99.00

Palm Collective Sizing Chart

Returns and Exchanges

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept an exchange of any full priced or sale item subject to the following conditions:

– the item must be returned within 14 days of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;

– items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

Refunds are only allowed if items are faulty.

For change of mind,  we  offer an exchange credit note.

 

Exchanging Your Item

Received your order and excitedly opened the package only to discover…

  • Your item is the incorrect size
  • It doesn’t quite suit you
  • It’s not exactly what you thought it was, or
  • You’ve simply changed your mind?

No need to panic, if you aren’t completely happy with your order, it may be exchanged for another item of equal value or a Palm Collective Credit Voucher, within 14 days of the purchase date on the invoice. Simply follow the steps below and we’ll have you smiling in no time.

To exchange an item, please email info@palmcollective.com.au.

Returns Address:

5/ 796 Pacific Pde

Currumbin Q 4223

Australia

 

Do I have to Pay for Return Shipping?

Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

 

What if my Item is Faulty?

We’re so sorry if an item you received is not in perfect condition. Please email our customer service team at info@palmcollective.com.au  and attach a photo of the fault. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back.

Shipping

 

Shipping Within Australia

If you are located within Australia, we ship using Australia Post, with full tracking available. Packages are posted within 3 days, and take between 1-3 days for QLD, NSW and VIC customers,  and 3-5 days for customers in W.A, N.T and S.A.

 

International Shipping

For international customers, we use Australia Post Pack and Track operated by EMS.  You will receive a tracking number when your goods are dispatched, in which you can use to track your parcel.  Shipping usually takes between 3-10 days depending on your country.

You are responsible for any additional customs taxes/ fees that may occur when your order enters an international country. Each country has different laws regarding custom and custom taxes.

If you have any questions regarding the shipping of your item, please contact us at info@palmcollective.com.au.